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3rd June 2019

ScotRail introduces sign language app

ScotRail is introducing a new British Sign Language (BSL) app to help deaf customers communicate with staff.

In what is being described as a first for the UK rail industry, the app directly connects someone travelling on their trains or at the platform to an interpreter through a video call. The interpreter will then pass on the query to a member of staff and sign the answer back.

The app, which launches on Thursday, uses the InterpreterNow service and is open to "any part of their journey" - from information to disruption times to queries at stations or ticket offices.