Inclusion is where difference is seen as a benefit to utilise; and where perspectives and differences are shared, leading to better decisions. Inclusion is customer driven, steered from the top and encourages innovation and a tailored approach for every stakeholder.
Inclusion levers the differences innately held by all employees to drive results. Leaders drive inclusion and role model the behaviours expected to create a truly inclusive workplace. Inclusive leaders are aware of their own unconscious biases and actively seek to minimise their impact, whilst also challenging the biases of others.
Full inclusion can often be fleeting, as organisational pressures cause priorities to change and focuses shift. Inclusive organisations push for continuous improvement, driven by senior leaders who take responsibility for D&I and hold all employees accountable for inclusion in the workplace.